Salesforce Agentforce
Salesforce's platform for AI agents in sales, service and commerce
What is Salesforce Agentforce?
Salesforce Agentforce is Salesforce's platform for building and deploying AI agents that work on CRM data for service, sales, marketing and commerce. Agents can answer customers, update records and act inside Salesforce workflows. Pricing mixes per-conversation fees, Flex Credits and per-user licenses.
Pros
- Uses your Salesforce data and permissions
- Many prebuilt agent templates
- Enterprise trust and governance
Cons
- Complex pricing
- Value depends on clean Salesforce data
- Little reason to use without Salesforce
Where Salesforce Agentforce ranks
Alternatives
Salesforce Agentforce alternatives
Gemini Enterprise
Google's workplace agent platform, formerly Agentspace, for company-wide AI agents
Relevance AI
Platform to build an AI workforce of agents for sales and operations
UiPath
Enterprise automation platform combining RPA robots with AI agents
Agentforce Service
Salesforce's AI agents for customer service, $2 per conversation
Dust
Build AI agents on your company knowledge and tools, per-seat pricing
Gumloop
No-code builder for AI agents and workflows that use your company's tools
Salesforce Agentforce FAQ
What is Salesforce Agentforce?
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Salesforce Agentforce is Salesforce's platform for building and deploying AI agents that work on CRM data for service, sales, marketing and commerce. Agents can answer customers, update records and act inside Salesforce workflows. Pricing mixes per-conversation fees, Flex Credits and per-user licenses.
How much does Salesforce Agentforce cost?
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Salesforce Agentforce is paid. $2 per conversation, or Flex Credits at $500 per 100k; user licenses from $5/user/mo plus credits.
Is Salesforce Agentforce free?
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No. Salesforce Agentforce is a paid product.
Is Salesforce Agentforce an autonomous AI agent?
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We rate Salesforce Agentforce as "Autonomous": runs a whole job end to end without supervision.
What are the best Salesforce Agentforce alternatives?
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Popular alternatives to Salesforce Agentforce are Gemini Enterprise, Relevance AI, UiPath, Agentforce Service, Dust.