#1Top pick
AI receptionist for P&C insurance agencies, connected to your AMS
Sonant is an AI receptionist for property and casualty insurance agencies, brokers and distributors. It answers calls 24/7, handles quote intake and service requests, books appointments and transfers calls to agents, then writes call summaries to the agency system. It is an Applied Epic certified partner and integrates with EZLynx, HawkSoft and AMS360.
Why it's here
- +Insurance-specific call handling
- +Writes to your AMS
- +Multilingual
Watch out for
- −No published pricing
- −Only fits insurance agencies
- −Requires a demo to start
#2
Insurance-native AI agents for claims, service and sales
Liberate is an AI agent platform for insurance carriers that handles conversations across voice, SMS, email and digital channels. Its agents take first notice of loss, give claim status, process billing and policy servicing, and qualify and bind sales leads. It integrates with Guidewire, Duck Creek, Applied, Vertafore and Snapsheet.
Why it's here
- +Built by insurance people for insurance workflows
- +Core-system integrations
- +Voice and digital channels
Watch out for
- −Carrier-focused, not small agencies
- −No public pricing
- −Enterprise implementation
#3
AI inside sales agent for calls, texts and email follow-up
Structurely is a conversational AI platform that handles calls, texts and emails to qualify leads, book appointments and transfer hot leads to staff. Real estate and mortgage teams are core use cases, and it syncs outcomes back to the CRM. Plans need a sales call, with usage from $0.07 per voice minute.
Why it's here
- +Voice, SMS and email in one agent
- +Live transfers to staff
- +Salesforce dialer and CRM sync
Watch out for
- −Platform fee not published
- −Usage metered on top
- −Setup needs a sales process
#4
Enterprise AI customer service agent for voice, messaging and email
Ada is an AI customer service platform whose agents resolve inquiries and take actions across voice, messaging and email. It includes tools to test, measure and coach the agent, plus Playbooks for multi-step procedures. It focuses on enterprise CX teams in ecommerce, finance, gaming, travel and insurance.
Why it's here
- +Voice, messaging and email
- +Built-in testing and coaching
- +Playbooks for complex procedures
Watch out for
- −No public pricing
- −Not built for small teams
- −Requires integration work to take actions
#5
Enterprise AI concierge for chat, email and voice support
Decagon is an AI customer service platform that runs support agents across chat, email and voice from one intelligence layer. Teams define workflows as Agent Operating Procedures written in natural language rather than code-like config. It sells to large companies in fintech, travel, healthcare, retail and insurance.
Why it's here
- +Single agent across three channels
- +Natural-language procedures
- +Built for enterprise scale
Watch out for
- −No self-serve or public pricing
- −Aimed at large companies
- −Requires a sales-led rollout
#6Free option
AI receptionist with live North America-based receptionists as backup
Smith.ai is an answering service that combines an AI receptionist with human receptionists who can take over calls. The AI answers, qualifies and routes calls, and complex calls can be transferred to a live receptionist at any hour. It connects to CRMs and scheduling tools and is popular with law firms and service businesses.
Why it's here
- +Live receptionists available as backup
- +Free AI plan to start
- +Clio, HubSpot and Salesforce integrations
- +Can take payments via LawPay, Square, PayPal
Watch out for
- −Priced per call, which adds up for busy lines
- −Human plans are much pricier than AI-only rivals
- −Extra CRM integrations cost per call
Free · from $150/moAutonomous