#1Top pick
AI support agent priced per resolved conversation
Fin is Intercom's AI customer service agent that answers and resolves support conversations. It costs $0.99 per outcome, charged once per conversation, and works inside Intercom or on top of other helpdesks such as Salesforce and Zendesk. Intercom seats start at $19 per month if you want the full helpdesk.
Why it's here
- +Pay only for outcomes
- +Works with other helpdesks
- +No setup or platform fees
Watch out for
- −Costs scale with success, hard to cap
- −Best experience needs Intercom seats too
- −Outcome definition includes handoffs
From $0.99/outcomeAutonomous
#2
AI agents built into the Zendesk helpdesk, billed per resolution
Zendesk AI agents are the automated support agents inside the Zendesk Suite that resolve tickets without a human. Each Suite plan includes a few automated resolutions per agent, and extra resolutions cost $1.50 committed or $2.00 pay-as-you-go. You are only billed for conversations the AI resolves without escalation.
Why it's here
- +Native to a mature helpdesk
- +Pay only for real resolutions
- +Copilot for human agents included in trial
Watch out for
- −Seat price plus resolution fees
- −Few resolutions included per seat
- −Enterprise tier price not public
From $55/agent/moAutonomous
#3
Enterprise AI concierge for chat, email and voice support
Decagon is an AI customer service platform that runs support agents across chat, email and voice from one intelligence layer. Teams define workflows as Agent Operating Procedures written in natural language rather than code-like config. It sells to large companies in fintech, travel, healthcare, retail and insurance.
Why it's here
- +Single agent across three channels
- +Natural-language procedures
- +Built for enterprise scale
Watch out for
- −No self-serve or public pricing
- −Aimed at large companies
- −Requires a sales-led rollout
#4
Customer agents for large brands with outcome-based pricing
Sierra is a conversational AI platform that lets large companies build branded customer agents. One agent can run across chat, SMS, WhatsApp, email, voice and ChatGPT. Pricing is outcome-based, so you pay for results such as resolved conversations rather than raw usage.
Why it's here
- +Covers six channels including voice
- +Outcome-based pricing
- +Build with or without engineers
Watch out for
- −Enterprise only
- −No published prices
- −Long sales cycle
#5
Enterprise AI customer service agent for voice, messaging and email
Ada is an AI customer service platform whose agents resolve inquiries and take actions across voice, messaging and email. It includes tools to test, measure and coach the agent, plus Playbooks for multi-step procedures. It focuses on enterprise CX teams in ecommerce, finance, gaming, travel and insurance.
Why it's here
- +Voice, messaging and email
- +Built-in testing and coaching
- +Playbooks for complex procedures
Watch out for
- −No public pricing
- −Not built for small teams
- −Requires integration work to take actions
#6
Ecommerce helpdesk with an AI agent that resolves Shopify tickets
Gorgias is a helpdesk for online stores with a built-in AI Agent that answers and resolves customer conversations. The AI Agent is available on every plan and is billed only when it resolves a conversation, at about $0.90–$1.00 each. It connects deeply with Shopify so it can look up orders and handle common requests.
Why it's here
- +Deep Shopify integration
- +AI on every plan
- +Cheap entry plan
Watch out for
- −AI resolutions count as tickets
- −Costs climb quickly at volume
- −Less suited outside ecommerce
#7
Salesforce's AI agents for customer service, $2 per conversation
Agentforce Service is Salesforce's AI agent for customer service that answers customers and takes actions using Salesforce data. Customer-facing agents can be priced at $2 per conversation or through Flex Credits at $500 per 100,000 credits. It fits companies already running Service Cloud.
Why it's here
- +Native access to Salesforce data
- +Several pricing models
- +Voice actions supported
Watch out for
- −Complex pricing rules
- −Best value only inside Salesforce
- −Implementation usually needs a partner
From $2/conversationAutonomous
#8
AI agent inside Freshdesk, billed per 100 sessions
Freddy AI Agent is the AI support agent built into Freshworks' Freshdesk helpdesk. Every account gets 500 free sessions once, then sessions cost $49 per 100, with an email thread counting as one session for 72 hours. Freshdesk seats start at $19 per agent per month billed annually.
Why it's here
- +Lower seat price than Zendesk
- +500 free AI sessions to test
- +Email sessions bundle replies
Watch out for
- −Free sessions are one-time, not monthly
- −Session packs get pricey at volume
- −No free plan
From $19/agent/moAutonomous
#9
CRM-style helpdesk with built-in AI agents, sold by quote
Kustomer is a customer service platform that organizes support around the customer record and includes AI agents and assistants. AI tools are bundled into its packages rather than sold separately, with voice and WhatsApp billed by usage. A HIPAA-enabled subscription is offered as an add-on.
Why it's here
- +AI included in packages
- +Customer-timeline view
- +HIPAA add-on available
Watch out for
- −No public pricing
- −Fewer self-serve options
- −Voice and WhatsApp billed separately
#10
Enterprise voice agents for customer service lines
PolyAI is an enterprise platform for voice and chat agents that resolve customer calls without a human. Large companies in hospitality, retail, finance, healthcare and utilities use it for bookings, billing, authentication and call routing. It runs on its own dialog models and is sold through sales.
Why it's here
- +Built for high-volume enterprise calls
- +Handles authentication and billing flows
- +Own dialog models
Watch out for
- −Not aimed at small businesses
- −No public pricing
- −Longer implementation than self-serve tools
#11
Collaborative builder for chat and voice customer agents
Voiceflow is a platform for designing, building and deploying AI agents for chat and voice. Teams use its visual builder to create support agents and deploy them across channels. Business pricing is by request, and agencies get usage-based billing with a free trial.
Why it's here
- +Visual, collaborative builder
- +Deploys to chat and voice
- +Agency program
Watch out for
- −No public pricing or free plan for businesses
- −You still design the flows
- −Overkill for a single small site
#12
Train a support chatbot on your docs and embed it on your site
Chatbase is a tool for building an AI chatbot trained on your website, documents and help content, then embedding it on your site. Plans are priced by monthly message credits, and higher plans add voice, API access and advanced analytics. Each paid plan has a 7-day trial.
Why it's here
- +Setup in minutes from a URL
- +Simple credit-based plans
- +API on Basic plan and up
Watch out for
- −Credits run out fast on busy sites
- −Advanced features need $120+ plans
- −No free plan listed
#13Free option
Agent platform for building custom AI chatbots, with a free tier
Botpress is a platform for building AI agents and chatbots for websites, messaging apps and internal tools. The free plan covers 100 conversations a month and three agents, and each conversation includes $0.10 of AI usage. Paid plans add white-label webchat, team roles and analytics.
Why it's here
- +Generous free plan
- +Flexible builder with code when needed
- +Unlimited agents on paid plans
Watch out for
- −Big price jump from Free to Plus
- −Steeper learning curve than plug-and-play bots
- −AI spend auto top-ups not configurable yet
Free · from $150/moTask agent
#14Free option
Shared inbox and website chat with an AI agent, flat per workspace
Crisp is a customer messaging platform with website chat, a shared inbox and an AI agent that can handle conversations end to end. Pricing is per workspace rather than per seat, with a free plan for two seats. AI features use included credits, so they require a paid plan.
Why it's here
- +Flat workspace pricing
- +Free plan for basic chat
- +Knowledge base and workflows on Essentials
Watch out for
- −AI requires a paid plan
- −Unclear which tier has the full AI agent
- −Prices exclude VAT
Free · from $45/moAutonomous
#15
AI agents for consumer brands: support, shopping and returns
Siena AI is a set of AI agents for ecommerce brands that handle support, shopping questions, order tracking, returns and refunds. It plugs into existing helpdesks and social channels. Pricing is a $750 monthly platform fee plus $0.90 per automated ticket.
Why it's here
- +Built only for ecommerce
- +Works on top of your helpdesk
- +Covers post-purchase workflows
Watch out for
- −High platform fee for small stores
- −Implementation priced separately
- −Per-ticket fee on top
More customer service agents
Listed but not yet reviewed in depth.
