Fin by Intercom
AI support agent priced per resolved conversation
What is Fin by Intercom?
Fin is Intercom's AI customer service agent that answers and resolves support conversations. It costs $0.99 per outcome, charged once per conversation, and works inside Intercom or on top of other helpdesks such as Salesforce and Zendesk. Intercom seats start at $19 per month if you want the full helpdesk.
Pros
- Pay only for outcomes
- Works with other helpdesks
- No setup or platform fees
Cons
- Costs scale with success, hard to cap
- Best experience needs Intercom seats too
- Outcome definition includes handoffs
Where Fin by Intercom ranks
Alternatives
Fin by Intercom alternatives
Agentforce Service
Salesforce's AI agents for customer service, $2 per conversation
Kustomer
CRM-style helpdesk with built-in AI agents, sold by quote
Zendesk AI agents
AI agents built into the Zendesk helpdesk, billed per resolution
Ada
Enterprise AI customer service agent for voice, messaging and email
Chatbase
Train a support chatbot on your docs and embed it on your site
Decagon
Enterprise AI concierge for chat, email and voice support
Fin by Intercom FAQ
What is Fin by Intercom?
+
Fin is Intercom's AI customer service agent that answers and resolves support conversations. It costs $0.99 per outcome, charged once per conversation, and works inside Intercom or on top of other helpdesks such as Salesforce and Zendesk. Intercom seats start at $19 per month if you want the full helpdesk.
How much does Fin by Intercom cost?
+
Fin by Intercom pricing starts at $0.99/outcome. Monthly minimum applies when used with another helpdesk; Intercom seats from $19/mo Check fin.ai for current plans.
Is Fin by Intercom free?
+
No. Fin by Intercom is a paid product starting at $0.99/outcome.
Is Fin by Intercom an autonomous AI agent?
+
We rate Fin by Intercom as "Autonomous": runs a whole job end to end without supervision.
What are the best Fin by Intercom alternatives?
+
Popular alternatives to Fin by Intercom are Agentforce Service, Kustomer, Zendesk AI agents, Ada, Chatbase.