Zendesk AI agents
AI agents built into the Zendesk helpdesk, billed per resolution
What is Zendesk AI agents?
Zendesk AI agents are the automated support agents inside the Zendesk Suite that resolve tickets without a human. Each Suite plan includes a few automated resolutions per agent, and extra resolutions cost $1.50 committed or $2.00 pay-as-you-go. You are only billed for conversations the AI resolves without escalation.
Pros
- Native to a mature helpdesk
- Pay only for real resolutions
- Copilot for human agents included in trial
Cons
- Seat price plus resolution fees
- Few resolutions included per seat
- Enterprise tier price not public
Where Zendesk AI agents ranks
Alternatives
Zendesk AI agents alternatives
Ada
Enterprise AI customer service agent for voice, messaging and email
Agentforce Service
Salesforce's AI agents for customer service, $2 per conversation
Decagon
Enterprise AI concierge for chat, email and voice support
Fin by Intercom
AI support agent priced per resolved conversation
Kustomer
CRM-style helpdesk with built-in AI agents, sold by quote
Sierra
Customer agents for large brands with outcome-based pricing
Zendesk AI agents FAQ
What is Zendesk AI agents?
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Zendesk AI agents are the automated support agents inside the Zendesk Suite that resolve tickets without a human. Each Suite plan includes a few automated resolutions per agent, and extra resolutions cost $1.50 committed or $2.00 pay-as-you-go. You are only billed for conversations the AI resolves without escalation.
How much does Zendesk AI agents cost?
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Zendesk AI agents pricing starts at $55/agent/mo. Suite Team billed annually; extra AI resolutions $1.50–$2.00 each; 14-day trial Check zendesk.com for current plans.
Is Zendesk AI agents free?
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No. Zendesk AI agents is a paid product starting at $55/agent/mo.
Is Zendesk AI agents an autonomous AI agent?
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We rate Zendesk AI agents as "Autonomous": runs a whole job end to end without supervision.
What are the best Zendesk AI agents alternatives?
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Popular alternatives to Zendesk AI agents are Ada, Agentforce Service, Decagon, Fin by Intercom, Kustomer.