Sierra
Customer agents for large brands with outcome-based pricing
What is Sierra?
Sierra is a conversational AI platform that lets large companies build branded customer agents. One agent can run across chat, SMS, WhatsApp, email, voice and ChatGPT. Pricing is outcome-based, so you pay for results such as resolved conversations rather than raw usage.
Pros
- Covers six channels including voice
- Outcome-based pricing
- Build with or without engineers
Cons
- Enterprise only
- No published prices
- Long sales cycle
Where Sierra ranks
Alternatives
Sierra alternatives
Ada
Enterprise AI customer service agent for voice, messaging and email
Agentforce Service
Salesforce's AI agents for customer service, $2 per conversation
Decagon
Enterprise AI concierge for chat, email and voice support
Zendesk AI agents
AI agents built into the Zendesk helpdesk, billed per resolution
Fin by Intercom
AI support agent priced per resolved conversation
Freddy AI Agent (Freshdesk)
AI agent inside Freshdesk, billed per 100 sessions
Sierra FAQ
What is Sierra?
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Sierra is a conversational AI platform that lets large companies build branded customer agents. One agent can run across chat, SMS, WhatsApp, email, voice and ChatGPT. Pricing is outcome-based, so you pay for results such as resolved conversations rather than raw usage.
How much does Sierra cost?
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Sierra is contact sales. Outcome-based pricing
Is Sierra free?
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No. Sierra is a paid product.
Is Sierra an autonomous AI agent?
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We rate Sierra as "Autonomous": runs a whole job end to end without supervision.
What are the best Sierra alternatives?
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Popular alternatives to Sierra are Ada, Agentforce Service, Decagon, Zendesk AI agents, Fin by Intercom.