Ada
Enterprise AI customer service agent for voice, messaging and email
What is Ada?
Ada is an AI customer service platform whose agents resolve inquiries and take actions across voice, messaging and email. It includes tools to test, measure and coach the agent, plus Playbooks for multi-step procedures. It focuses on enterprise CX teams in ecommerce, finance, gaming, travel and insurance.
Pros
- Voice, messaging and email
- Built-in testing and coaching
- Playbooks for complex procedures
Cons
- No public pricing
- Not built for small teams
- Requires integration work to take actions
Where Ada ranks
Alternatives
Ada alternatives
Decagon
Enterprise AI concierge for chat, email and voice support
Agentforce Service
Salesforce's AI agents for customer service, $2 per conversation
Sierra
Customer agents for large brands with outcome-based pricing
Zendesk AI agents
AI agents built into the Zendesk helpdesk, billed per resolution
Fin by Intercom
AI support agent priced per resolved conversation
Freddy AI Agent (Freshdesk)
AI agent inside Freshdesk, billed per 100 sessions
Ada FAQ
What is Ada?
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Ada is an AI customer service platform whose agents resolve inquiries and take actions across voice, messaging and email. It includes tools to test, measure and coach the agent, plus Playbooks for multi-step procedures. It focuses on enterprise CX teams in ecommerce, finance, gaming, travel and insurance.
How much does Ada cost?
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Ada is contact sales.
Is Ada free?
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No. Ada is a paid product.
Is Ada an autonomous AI agent?
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We rate Ada as "Autonomous": runs a whole job end to end without supervision.
What are the best Ada alternatives?
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Popular alternatives to Ada are Decagon, Agentforce Service, Sierra, Zendesk AI agents, Fin by Intercom.