Freddy AI Agent (Freshdesk)
AI agent inside Freshdesk, billed per 100 sessions
What is Freddy AI Agent (Freshdesk)?
Freddy AI Agent is the AI support agent built into Freshworks' Freshdesk helpdesk. Every account gets 500 free sessions once, then sessions cost $49 per 100, with an email thread counting as one session for 72 hours. Freshdesk seats start at $19 per agent per month billed annually.
Pros
- Lower seat price than Zendesk
- 500 free AI sessions to test
- Email sessions bundle replies
Cons
- Free sessions are one-time, not monthly
- Session packs get pricey at volume
- No free plan
Where Freddy AI Agent (Freshdesk) ranks
Alternatives
Freddy AI Agent (Freshdesk) alternatives
Ada
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Agentforce Service
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Decagon
Enterprise AI concierge for chat, email and voice support
Fin by Intercom
AI support agent priced per resolved conversation
Kustomer
CRM-style helpdesk with built-in AI agents, sold by quote
Sierra
Customer agents for large brands with outcome-based pricing
Freddy AI Agent (Freshdesk) FAQ
What is Freddy AI Agent (Freshdesk)?
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Freddy AI Agent is the AI support agent built into Freshworks' Freshdesk helpdesk. Every account gets 500 free sessions once, then sessions cost $49 per 100, with an email thread counting as one session for 72 hours. Freshdesk seats start at $19 per agent per month billed annually.
How much does Freddy AI Agent (Freshdesk) cost?
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Freddy AI Agent (Freshdesk) pricing starts at $19/agent/mo. Billed annually; 500 AI sessions included once, then $49 per 100; 14-day trial Check freshworks.com for current plans.
Is Freddy AI Agent (Freshdesk) free?
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No. Freddy AI Agent (Freshdesk) is a paid product starting at $19/agent/mo.
Is Freddy AI Agent (Freshdesk) an autonomous AI agent?
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We rate Freddy AI Agent (Freshdesk) as "Autonomous": runs a whole job end to end without supervision.
What are the best Freddy AI Agent (Freshdesk) alternatives?
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Popular alternatives to Freddy AI Agent (Freshdesk) are Ada, Agentforce Service, Decagon, Fin by Intercom, Kustomer.