Gorgias
Ecommerce helpdesk with an AI agent that resolves Shopify tickets
What is Gorgias?
Gorgias is a helpdesk for online stores with a built-in AI Agent that answers and resolves customer conversations. The AI Agent is available on every plan and is billed only when it resolves a conversation, at about $0.90–$1.00 each. It connects deeply with Shopify so it can look up orders and handle common requests.
Pros
- Deep Shopify integration
- AI on every plan
- Cheap entry plan
Cons
- AI resolutions count as tickets
- Costs climb quickly at volume
- Less suited outside ecommerce
Where Gorgias ranks
Alternatives
Gorgias alternatives
Siena AI
AI agents for consumer brands: support, shopping and returns
Chatbase
Train a support chatbot on your docs and embed it on your site
Rep AI
AI sales and support agent for Shopify storefronts
Crisp
Shared inbox and website chat with an AI agent, flat per workspace
Fin by Intercom
AI support agent priced per resolved conversation
Freddy AI Agent (Freshdesk)
AI agent inside Freshdesk, billed per 100 sessions
Gorgias FAQ
What is Gorgias?
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Gorgias is a helpdesk for online stores with a built-in AI Agent that answers and resolves customer conversations. The AI Agent is available on every plan and is billed only when it resolves a conversation, at about $0.90–$1.00 each. It connects deeply with Shopify so it can look up orders and handle common requests.
How much does Gorgias cost?
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Gorgias pricing starts at $10/mo. Starter: 50 tickets; AI resolutions about $0.90–$1.00 each Check gorgias.com for current plans.
Is Gorgias free?
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No. Gorgias is a paid product starting at $10/mo.
Is Gorgias an autonomous AI agent?
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We rate Gorgias as "Autonomous": runs a whole job end to end without supervision.
What are the best Gorgias alternatives?
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Popular alternatives to Gorgias are Siena AI, Chatbase, Rep AI, Crisp, Fin by Intercom.